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Customer Service Professional Full Time

The role of a Customer Service Professional is a key position within Assurant because you are the voice of our organization and clients.  You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role.  Providing excellent customer service is top priority for us!


Acting as the customer’s primary point of contact, you will:
  • Receive in-bound calls from customers who want to open a claim
  • Listen, solve problems, answer questions and work with them to find a resolution
  • Use your expertise to proactively make recommendations that will help customers avoid future issues

Benefits and Pay:
  • Medical benefits begin on your first day
  • Paid training that enables you to learn the business, systems, and policies
  • Tuition reimbursement available after 6 months, up to $5000/annually
  • Competitive paid time off
  • The diversity – every day and every customer are different
  • The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team

Requirements:
  • Minimum high school diploma or GED
  • Relentless drive to provide exceptional customer service
  • Excellent communication and listening skills
  • Strong attention to detail and problem-solving skills
  • Ability to adapt to change and work well in a fast-paced environment
  • Ability to multi-task using technology while handling calls

When you work:
  • We will be targeting shifts based on their location as our hours of operation will be 8am – 12 am ET (5am – 9 pm PT) Monday – Sunday
  • This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
  • We do pay shift differentials for night and weekend schedules worked

When you start, we train you:
  • It’s a combination of “classroom” & “on the job” training that is typically 2 weeks long but duration can vary
  • Classroom training hours are typically Monday through Friday from 8am – 5pm with a lunch break
  • Upon completion of class room training you will receive your regular shift & start working those hours

Pay Range: $14.36 – $22.25

Job Overview