Implementation Coordinator Full Time

Are you passionate about helping others? We are currently looking to hire an Implementation Coordinator to join our growing Customer Service team where our mission is to turn our customers into raving fans. The Implementation Coordinator is responsible for first contact activities with our new customers and guides them through the initial steps of their implementation experience.

WHAT YOU’LL DO:

• Coordinate the intake and distribution of customer cases and training requests
• Validate contract/agreement details and update case information accordingly
• Send out the new customer welcome information
• Schedule training calls
• Answer customers’ training & scheduling questions
• Attend weekly team meetings and one on one’s to bring visibility to successes and roadblocks
• Work across department boundaries to support smooth customer transition to/from Implementation
• Assist with special projects when necessary
• Actively participate in increasing your knowledge of the WorkWave suite of software solutions and our targeted industries

WHAT YOU’LL BRING:

• Bachelor’s degree or Associate’s degree, with equivalent experience
• Strong customer service & conflict resolution skills
• Build and strengthen partnerships with others
• Excellent written and verbal communication skills
• Comfort in speaking customers directly over the phone
• High attention to detail & organization
• Self-starter and motivated to complete projects in a timely manner
• Advanced organizational skills, with the ability to handle multiple assignments
• Interest in growing a career within an Implementation team
• Proficient with MS Office and G-Suite
• Experience with Salesforce CRM is a plus

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices – each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey
• With everything you could find in a great downtown — from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it
• Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor – making running errands on a break a breeze.
• We work hard but play hard too…need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong match

WORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment.  We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.

RELAX, WE’VE GOT YOU COVERED:

Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND…

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community

GROW WITH US:

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM! 

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)