Social Media Customer Support (Portuguese – Music Streaming Service) Contract

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team.

This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via social channels (Facebook and X) in Portuguese and English.

Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Portuguese and English.

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time)

• 40 hours per week are required for the 4-week orientation and nesting period.
• Orientation: 3 days, 8 AM – 5 PM
• Nesting: 15 days, 8 AM – 5 PM
• Available Production Hours: Daily, 24 hours per day.
• If you need help making the time zone conversion, this is a great tool: www.worldtimebuddy.com. Just use ‘Sacramento, California’ as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
• Project Commitments:
• — 25 hours per week
• — 8 hours are required on Saturday and/or Sunday).
• — 90 days (as needed by ModSquad)

Who Are You?

• You have strong desire to create a unique experience for each individual customer.
• You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
• You’ve provided Customer Support via social media channels in the past.
• You’ve provided web messaging support to 3-5 customers at the same time.
• You are professional/business level proficient in Portuguese and English.
• You have used Khoros or similar social media tools in the past.

Workspace Requirements

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on your mobile device.
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.